Delivery Policy

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Delivery Process and Delivery Method

Delivery Process

After payment is confirmed, we will arrange packaging and shipment within 48 hours.
After shipment, a tracking number will be sent via the customer's ordering channel (website or WhatsApp).
A third-party courier will deliver the package to the customer or send a pickup SMS.
In-store pickup
- After payment is confirmed, the order will be sorted within 48 hours.
- Customers will be notified of pickup via the customer's ordering channel (website or WhatsApp).
- Please present your order number upon pickup (customers who ordered online can find the number in the email / customers who ordered via WhatsApp must present the order slip).
- Upon pickup, store staff will confirm receipt of the package with a signature.

Delivery/Pickup Method

1. SF Express (Cash on Delivery)

Residential/Non-commercial Area

2. SF Express Self-Pickup Service (Cash on Delivery)

Service Center Pickup
Circle Circle Convenience Store Pickup
7-Eleven Convenience Store Pickup
SF Express Smart Locker Pickup
SF Express Station Locations (Click here to view nearby locations)

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