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Privacy Policy

Scar Company Privacy Policy

Scar Company respects your concerns about privacy and values ​​our relationship with you.

When you visit a store authorized by us through our online platform SHOPLINE (hereinafter referred to as a "Store"), we may collect, process, and use personal data about you (including your employees and/or representatives, or persons acting on your behalf). We may also collect, process, and use your personal data if you visit or make a purchase on the Store. We fully recognize the importance of your personal data to you and are committed to ensuring the integrity and security of the Store. This Privacy Policy describes the types of personal data we collect about you, how we use this information, with whom we share it, and the choices you have regarding our use of this information.

This Privacy Policy will explain the following:
  • What We Collect
  • Information You Provide
  • How We Use Personal Data
  • How We Process, Share, Transfer, and Disclose Personal Data
  • Your Rights and Choices
  • How We Protect Personal Data
  • How This Privacy Policy Is Updated
  • How to Contact Us

1. What We Collect

We may obtain personal information about you from various sources. We may collect this information when you visit our store or through your access and/or use of our social media/networking pages (or their related stores or corresponding applications, such as Facebook and Instagram). Our products are sold in many department stores and other types of physical stores. If you are a member of our store, we may also collect relevant records when you purchase products in physical stores. When you visit our store, our social media/networking pages (or their related stores or corresponding applications), we may also collect certain information about your device or usage through automated means or by using technologies such as cookies, web server logs, and web beacons.

Categories of Information You Provide

The categories of personal information that the store collects about you may include the following: 1. Identification - (1) Individual identifiers (such as a member's name, address, telephone number, email address, etc.); (2) Financial identifiers (such as credit card or financial institution account information, etc.); (3) Identifiers in government records (such as identity card number, unified card number, tax registration number, passport number, etc.). 2. Personal characteristics - Personal description (such as gender, date of birth, size, etc.). 3. Social situation - (1) Home and facilities (such as residential address, etc.); (2) Property (such as movable property owned or with other rights, etc.); (3) Immigration status (passport, work permit, residence certificate, etc.); (4) Lifestyle (such as types of consumer goods used and details of services, etc.); (5) Membership of charities or other groups (such as records of participants in corporate bodies, clubs or other voluntary groups, etc.).

2. Information You Provide

You may choose to provide us with Personal Data in a variety of ways, such as when you register on our store, when you make a purchase on our store, or through our social media accounts (or their associated stores or corresponding extensions). The types of Personal Data you may provide us, as applicable, include:
    • Contact information (e.g., name, postal address, email address, mobile or other telephone number, mobile service provider);
    • Age and date of birth;
    • Gender, preferred language;
    • Ethnicity, gender, preferred language;
    • Username and password;
    • Payment information (e.g., your payment card number, expiration date, shipping address, and billing address);
    • Purchase history;
    • Product preferences and communication channel preferences;
    • Content you provide (e.g., photos, videos, reviews, posts, survey responses, and comments);
    • Information you provide to us when you visit our social media pages (e.g., your name, profile picture, likes, location, friends list, and other information described on the social media network or application registration page, or your geolocation details when using our mobile applications);
    • Device identifiers, such as information about your device, such as MAC address, IP address, or other online identifiers.
You provide us with your personal data on a voluntary basis, but if you do not provide us with your personal data, you may not be able to receive certain services and promotions.

Why we collect your personal information

The specific purpose for which the store collects personal information is to provide you with goods or services, including but not limited to: (1) consumer and customer management and services; (2) consumer protection; (3) online shopping and other e-commerce services; (4) verifying your personal identity (such as to protect you from fraud and other criminal activities); (5) resolving various types of disputes (including but not limited to consumer disputes, intellectual property disputes, etc.); (6) promoting safe transactions; (7) collecting debts; (8) notifying you of business opportunities, products, services and updates; (9) detecting and protecting you and the store from errors, fraud or other criminal activities, and monitoring compliance risks; (10) investigating potential illegal activities against personal safety, property safety and breach of contract; (11) enforcing terms and conditions and return and exchange policies; (12) actions required by law; and (13) other purposes for which you consent at the time of collection.

3. How We Use Personal Data

We may use the information you provide for the following purposes:
    • Send you promotional content or other communications;
    • Provide you with requested information and services;
    • Contact you to follow up or confirm your orders, appointments, returns, or refunds, and send you other non-marketing communications related to the products and services we provide to you;
    • Process your payments and/or transactions;
    • Create and manage your account, including accessing your purchase history;
    • Respond to your inquiries;
    • Tailor advertising on our stores, social media stores, and elsewhere to suit your interests and history;
    • Communicate with you about and administer your participation in special events, contests, sweepstakes, campaigns (if any), surveys, and other offers;
    • Operate and communicate with you about our social networks or [mobile applications];
    • Operate, evaluate, and improve our business (including developing new products and services, enhancing and improving our products and services, managing our communications, analyzing our products, performing market research, data analysis, and customer relationship management programs, and performing accounting, auditing, and other internal functions);
    • Comply with applicable legal requirements, relevant industry standards, and our policies;
    • To avoid duplication and ensure the accuracy of your information, periodically cleanse, link, or merge our records internally or through our service providers. We may also use this information in other ways, which we will specifically notify you about when we collect it.

If you provide us with your personal data, we intend to use it for direct marketing purposes to offer or advertise the availability of our goods and/or services. However, we will confirm your willingness to receive such marketing communications the first time we send you such communications. If you do not wish to receive such marketing communications, you may indicate your preference when you first receive such communications, or you may opt out of receiving further marketing communications at any time.

If you provide us with such information and explicitly consent to such use, we may use the types of personal data listed in the "Information You Provide" section above for direct marketing purposes.

Direct marketing communications may be sent to you via various channels, including telephone, post, email, text message, mobile applications, web applications, social media outlets, and other communication methods. If you have consented to this, the personal data you provide in the form or when you agree to such a subscription will also be used by us for such marketing purposes. Our handling of any data transfer issues described in this paragraph will be consistent with the information provided in this Privacy Policy.

If you do not wish us to use your personal data for direct marketing, you may opt out of our direct marketing at any time by following the procedures set out in the "Your Rights and Choices" section below. If you so desire, we will be required to cease using your personal data for direct marketing purposes without charge to you.

We will only use the personal data you provide for direct marketing purposes in accordance with the Personal Data Protection Act of the Republic of China. Our direct marketing may take the form of marketing mail, email, and text messages, details of which are set out in the following subsections.

4. How we process and use, share, transfer and disclose personal data

(1) Processing and use
Some features of the store may be provided by our third-party partners, and we may entrust partners (including technical service providers) to process some of your personal data. For example, when you use the automatic payment function, we may ask a third-party payment company to process your credit card information so that we can charge you for the relevant service fees according to your instructions; when using SHOPLINE payment, we may ask third-party service providers to process your and your customers' personal data. These service providers can facilitate "know your customer" and transaction monitoring and risk management. [Note: Add any other suppliers with whom you share this information. For example, sales channels, payment gateways, shipping and fulfillment applications] We will sign a confidentiality agreement with the third-party service provider to manage the purpose of data processing, processing period and responsibilities of both parties, and will require the partner to process the data in accordance with our requirements and this Privacy Policy. If you do not agree that the partner collects personal data required to provide the relevant services, you or your customers may not be able to use the relevant services.

(2) Sharing
We will not share personal data with any third party unless one or more of the following circumstances exist:
    • At your request, or with your prior explicit authorization or consent;
    • Related to the fulfillment of our obligations under laws and regulations;
    • Directly related to national security and national defense security;
    • Directly related to public safety, public health and major public interests;
    • Directly related to criminal investigation, prosecution, trial and execution;
    • To safeguard your or any other person's major legal rights and interests such as life and property, but it is difficult to obtain the consent of that person;
    • The personal data involved is disclosed to the public by you;
    • The personal data involved is collected from legally and publicly disclosed information.
    • Sharing with SHOPLINE and SHOPLINE's affiliates: In order to provide you with SHOPLINE products and services, make recommendations that may be of interest to you, resolve account issues, and protect the personal and property safety of our affiliates or other users or the public, you acknowledge and agree that we may share your and your customers' personal data with our affiliates. We will only share personal data to the extent necessary and subject to the purposes set out in this Privacy Policy. If we share sensitive personal data or our affiliates use and process personal data for different purposes, we will seek your authorization and consent again.
    • Sharing with our third-party partners: We will only share personal data for legitimate, lawful, necessary, specific, and explicit purposes, and only share personal data necessary to provide you or your customers with the relevant services. We will not share personal data that could identify you unless otherwise required by law or regulation. These third-party partners are typically also data controllers and will process personal data in their own accounts with your consent. Such partners may have their own separate privacy policies and user agreements.
In addition, when using the Store, we may use third-party features or services (including apps from App Stores, payment gateways, or logistics providers). Please note that such features or services are provided by third parties. The rules and procedures described in this Privacy Policy do not apply to such third-party features and services. Any information you provide to third-party stores or services will be provided directly to the network operators of those services. Even if you access them through the Store, you must comply with the applicable privacy policies and user agreements (if any) of those third parties. We are not responsible for the content of any third-party stores or their policies regarding personal data and security measures. You should read and understand the third-party privacy policies and user agreements before providing any personal data to them.

(3) Transfer
In principle, we will not transfer control of your personal data to any third party, except in the following circumstances:
    • At the request of the personal data subject, or with your prior explicit authorization or consent;
    • Related to the fulfillment of our obligations under laws and regulations;
    • Directly related to national security and national defense security;
    • Directly related to public safety, public health, and major public interests;
    • Directly related to criminal investigation, prosecution, trial, and enforcement;
    • To protect your or any other person's vital legitimate rights and interests, such as life and property, but obtaining that person's authorization or consent is difficult;
    • The personal data in question is disclosed to the public by you;
    • The personal data in question is collected from lawfully and publicly disclosed information;
    • Transfers occur when there is a change in the operating entity following an acquisition, merger, reorganization, or bankruptcy.
Note: If a transfer is necessary for the reasons listed above, we will inform you of the purpose and type of information and the transferee (and, if sensitive information is involved, we will also inform you) before the transfer and obtain your consent, unless otherwise required by law or regulation. The transferee will continue to perform the obligations related to your personal data under this Agreement. If we become bankrupt or cease operations and there is no transferee, we will delete or anonymize your personal data.

(4) Public Disclosure
In principle, we will not disclose your personal data to the public or undefined groups, but we may disclose your personal data in accordance with our agreement with you or applicable laws and regulations.

5. Your Rights and Choices

We offer you certain choices regarding the personal information we collect from you, such as how we use that information and how we communicate with you. To update your preferences, request that we remove your information from our mailing list, or submit a request, please contact us as described below.

  • Email Opt-Out Notice
You can tell us at any time not to send you marketing communications via email by double-clicking the unsubscribe link in a marketing email you receive from us or by contacting us as described in the "How to Contact Us" section below. You can also opt out of receiving marketing emails from us by sending an opt-out request to [insert store's CS email].

  • SMS Opt-Out Notice
You can contact us as follows to request that we not send you SMS messages.

  • Social Network Application Opt-Out Notice
To remove or delete our social media applications from your social network account, please follow the instructions provided by the social network.
For Facebook: Please refer to the instructions provided in the Facebook Help Center.

  • Geolocation Information
When you use our mobile applications, you may be asked to provide your geographic location through the mobile application. You can opt out of sharing your geolocation details by adjusting the location services settings on your mobile device. To opt out of sharing your geolocation details, please follow the instructions on your mobile device to change the relevant settings; otherwise, please contact your service provider or device manufacturer.

  • Withdrawing Consent
You may withdraw any consent you previously provided to us, or object to the processing of your personal data at any time on legitimate grounds. We will apply your preferences going forward. In some cases, withdrawing your consent for us to use or disclose your personal data will mean you are unable to take advantage of certain of our products or services.

  • Reviewing, Updating, and Correcting Personal Data
We may retain and use your information as necessary to fulfill the purposes listed above. You have the right to request access to and receive details of the personal data we maintain about you, update and correct inaccuracies in your personal data, and have it blocked or deleted, as appropriate. In some cases, the right to access personal data may be limited by local legal requirements. We may take reasonable steps to verify your identity before granting access or making corrections. You may request this by emailing scarcohk@gmail.com.

How We Protect Personal Data

We maintain appropriate administrative, technical, and physical safeguards designed to protect the personal data you provide from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no system is completely secure, and we cannot guarantee that information held about you will remain secure under all circumstances, including the security of your data while it is being transmitted to us or on your mobile device.

For information on how SHOPLINE retains and protects personal data, please refer to the SHOPLINE Privacy Policy (https://shopline.tw/about/privacy).

6. How We Update This Privacy Policy

This Privacy Policy may be updated periodically, without prior notice, to reflect changes in our personal data practices. We will post a prominent notice on our store to notify you of any significant changes to our Privacy Policy and indicate at the top of the policy when it was last updated.

7. Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information about you or your preferences, please contact us via email at scarcohk@gmail.com.

[Last updated: 2023/03/01]